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How We Keep Your Account Safe

When you open an account at ml138 login and deposit via DANA, OVO, GoPay or QRIS, your personal information and payment details stay encrypted.

Account data encrypted end-to-endPayment info never shared with third partiesDANA, OVO, GoPay, QRIS secure routing
ml138 login How We Keep Your Account Safe
REACH OUR TEAM

Privacy Questions – Get Help Fast

Team online

Live Chat

Open the chat widget inside your account lobby and ask about your privacy settings, data requests or payment security. Our team responds within 10 minutes during business hours, 07:00–23:00 Indonesia time.

Email Support

Send a formal data access request to our privacy team at [email protected]. We'll verify your identity and return your personal data file within 14 business days.

In-Account Settings

Visit Settings > Privacy & Data inside your account to download your transaction history, update your contact details or manage which communications you receive from ml138 login.

HOW WE PROTECT YOU

Data Security, Cookies and Your Rights

Encryption & Storage

All data transmitted between your device and our servers uses TLS 1.2 encryption. We store account credentials in hashed format and never retain your full DANA, OVO, GoPay or QRIS details after a transaction completes.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to track how you navigate the lobby—so we can fix bugs and improve the site. You can disable cookies in your browser; you'll stay logged in but some features may not work smoothly.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers), fraud-detection vendors and where legally required. We never sell or rent your personal information to marketers or data brokers.

Account Deletion

Request permanent account closure and data removal in Settings > Account. We'll delete your account data within 30 days, keeping only transaction records for compliance where local law permits.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or QRIS wallet, we verify your identity using the phone number and email on file. This protects you from fraudulent withdrawals to accounts you don't control.

Contact Our Privacy Officer

If you believe your data has been misused or you have concerns about how we handle your information, email [email protected] with details. We'll investigate and respond within 10 business days.

Privacy Policy FAQs

No. We never sell, trade or rent your name, email, phone number or account details to third parties. Payment processors and fraud vendors get access only to process transactions and prevent abuse, under strict data-processing agreements.

We retain transaction records for seven years to comply with financial regulations where local law permits. After closure, deposit and withdrawal details stay on file for dispute resolution and tax reporting. Personal profile data is deleted within 30 days of account removal.

Yes. Go to Settings > Privacy & Data and select 'Export My Data'. We'll email you a file with your account history, deposits, withdrawals and profile details within 14 business days. You can also request this via [email protected].

Your payment details are tokenised immediately after your first deposit—we store only a secure token, never your full account number. Payments are routed through encrypted channels. Each withdrawal request requires identity verification to prevent unauthorised transfers.

Only you and our support agents can access your account and chat logs. Our team is bound by confidentiality agreements. Players in Surabaya, Bandung and across Indonesia have the same privacy protections—no data is shared between user accounts or visible to other players.

Send a deletion request to [email protected] or use Settings > Account > Close Account. We'll remove your profile, contact details and login credentials within 30 days. Transaction records stay for seven years where local law permits, but are no longer linked to your name.

Session cookies keep you logged in during your visit. Analytical cookies help us track lobby navigation and fix bugs. You can block cookies in your browser settings; you'll stay logged in but some features may function differently. We don't use cookies for tracking outside ml138 login.